Complaints about Phone Numbers502-301-####

Received a call from 501-301-1970 and it played canned music for several minutes. They never identified themselves.

This number is legit. It is the Humana Regular Pharmacy’s line to conduct an agreed upon survey completion after speaking to the pharmacy team. Before speaking to the pharmacy team, the caller (the insured) are asked if they would be willing to receive a follow up call to answer a few questions regarding their experience with “today’s” call. You are prompted to answer yes or no. If you reply yes, your phone number is given and you are thanked. After speaking with a pharmacy team member, you get the survey call. Yes it is animated to decrease any bias and to ensure every surveyed individual hears the exact same words in the exact tone, and asked the same questions with the same rating score. The survey is for quality purposes to be used by Humana to explore what they are doing right and where they could make improvements to better serve their customers. What a concept! They’re for real people. Humana is synonymous with safety (medication and delivery safety). I believe they are outstanding. Most retail pharmacies should follow Humana’s standards. Thank you for reading. I just finished my survey.

Received a call from them as I requested info to sign up as a broker