Automated message to lower credit card interest. I pressed 1 to speak with someone. The man with heavy accent and lots of noise in background said that because I have been making my monthly payments that I qualify for a lower interest rate. When I asked for which credit card, he said Visa, Master, or Discover and went on with his spiel. When he said that my Experien report shows that I have $3,000 (I have $0!) of credit card debt, I interrupted him and asked him how he was able to know how much debt I had? He said my Experian report indicated I have $3K. I asked how he was able to get a copy of my Experian report. He said he works for credit card services. I asked for the name of his company-Card Member Services in Orlando FL. I took his name. When I asked for a phone number to verify his identity, we were disconnected. I redialed the number on the caller ID and it connected me to Citi and asked me to type in my account #. I don’t have a Citi card.
Comes up on caller id as Citibank but never leaves a message - 13 calls in just 3 days
Do Not Call and Robocall Complaints
FTC Data
At least 361 consumers from Connecticut, Florida, Washington, Texas, Virginia, and 33 other states reported phone number 877-488-3538 to the Federal Trade Commission. 80% of complaints reported the call or text message as a robocall or recorded message. The last complaint was on February 8, 2026.
Complaints by State
New Haven, Cheshire, East Hartford
Alachua, Dania, Dunnellon, Englewood, The Villages
Vancouver
San Antonio, Austin, Duncanville, Elgin, Frisco, Georgetown, Grand Prairie, Houston, Trinidad, Tyler
Ashburn, Chesterfield, Viewtown
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Got many messages from this number. Told me to go to a website and log in to my credit card account to do a survey about Citibank.