incoming call from 804 853 0325, same thing as you described. Aetna health calling me by name, with a call back number of 1-844-619-3678. Cannot verify that it's an Aetna number either.
Incoming call came from: (847) 916-6727. The number they gave for me to CALL BACK to is: (844) 619-3678. They claim to be from Aetna Better Health, and ask me to call back so they can "gather important member information from you." I DID call back, ONCE--and the first thing they asked was whether I was [and they stated my name]. I got suspicious since they had me call back to a DIFFERENT number from what they called from, AND this is not any of the numbers Aetna Better Health Of VA gave on printed materials or my card. So I hung up without going any further. I have now blocked this number from my phone--but if anyone can confirm whether this is a genuine Aetna number or not, I'd appreciate it.
Do Not Call and Robocall Complaints
FTC Data
At least 2 consumers from Virginia reported phone number 844-619-3678 to the Federal Trade Commission. 100% of complaints reported the call or text message as a robocall or recorded message. The last complaint was on February 13, 2020.
Complaints by State
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Same, Aetna, scam from chicago. go figure. Odd thing as starting medicaid, I have been receiving letters from Aetna. Richmond and they are attached as a Medicaid Expansion. But 844 is nowhere to be found.